codmFrequently Asked Questions

Users ask us about account setup, payment methods, game rules, security practices, and jurisdiction restrictions. This FAQ addresses the most common questions we receive, organized by topic so you can find answers quickly. Each answer reflects our actual process—no marketing language, no time guarantees that depend on external factors like bank processing.

This page resolves most routine inquiries. If your question is about account verification, deposits, withdrawals, live-dealer table rules, sportsbook markets, or account security, you will likely find an answer here. We also explain when you need to contact our support team and when to review our legal documents.

Read this FAQ before contacting support; many questions are answered here. If you have a question specific to your account—such as a deposit that did not arrive, a withdrawal that was declined, or unusual login activity—contact us directly with your username and transaction details. For legal or compliance questions, consult our Legal notice and Terms and conditions pages.

The answers below cover the most frequent questions we receive. Each answer gives concrete steps and policy information. If you do not find your answer here, our support team is available to assist you during business hours.

Account and registration

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We require two documents: a national identity card (KTP), passport, or driver's license; and a proof of address dated within the last three months (utility bill, bank statement, or official correspondence). If you are registering from Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same. Upload clear photos via the codm app or website. We review documents within one business day and notify you by email. If a document is unclear or expired, we ask you to resubmit. Once approved, your account is fully active and you can deposit and withdraw.

On the login page, click "Forgot your password?" and enter your email address. We send a secure reset link to your inbox. Click the link and set a new password. The link expires after 24 hours for security. If you do not receive an email, check your spam folder. If you no longer have access to your registered email, contact our support team with proof of identity (a photo of your national ID) and we will help you regain access to your account.

Two-factor authentication (2FA) adds a second layer of protection to your codm account. After you enter your password, we send a code via email or authenticator app. You enter the code to complete login. This step takes seconds and prevents unauthorized access even if someone knows your password. We strongly recommend enabling 2FA in your account settings. It is optional but highly protective, especially if you hold a large balance or make frequent withdrawals.

Yes. Log in to codm, go to Account Settings, and select "Close account." If your balance is zero, closure is immediate. If you have funds, you must withdraw them first or request that we transfer the balance to a verified bank account or e-wallet. Once closed, you cannot reopen the same account; you would need to register again with a new email address. Closed accounts remain in our records for compliance and dispute resolution purposes.

Payments and transactions

codm does not charge deposit fees. When you add funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, the full amount you enter reaches your wallet. We do not deduct a commission. Withdrawals are also free; we process your request at no cost. Your bank or e-wallet provider may charge their own fees, but codm's fees are zero. Some payment methods have minimum or maximum limits, which are shown during checkout.

In codm, go to Deposit, select your payment method (e-wallet, mobile banking, local payment, or online payment), and enter the amount. We redirect you to the e-wallet app or mobile web interface. You authorize the payment and confirm your PIN. Once approved, the balance appears in your codm wallet instantly. No bank approval is needed; these are real-time transactions. Keep a receipt for your records. If a deposit does not appear within five minutes, contact support with your transaction ID from your e-wallet app.

Bank transfers from e-wallet, mobile banking, local payment, or online payment typically arrive within one to three hours during business hours (Monday to Friday, 08:00–17:00). Weekend and holiday transfers (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer due to bank processing delays. Send your transfer to the codm account number shown during checkout and include your username or transaction ID as the reference. Once we receive and match the funds, we credit your wallet within minutes.

Log in to codm, go to Wallet, and select Withdraw. Choose your destination (the e-wallet or bank account you used for your last deposit). Enter the amount and confirm. We review your request for fraud and compliance—this usually takes a few minutes to one hour. Once approved, we send the funds to your chosen method. E-wallet transfers are instant; bank transfers arrive within one to two business days. We do not process withdrawals to accounts not previously used for deposits (to prevent fraud and money laundering).

Games and markets

codm covers Liga 1 (Indonesian top division), Piala Indonesia, Piala AFF (Southeast Asian regional tournament), Champions League, Premier League, La Liga, Serie A, Bundesliga, and international friendlies and World Cup qualifiers. For each match, we offer multiple market types: match winner, total goals, both teams to score, Asian handicap, and first/last goalscorer. Coverage updates daily based on the fixture calendar. Odds and available markets vary by match; less popular fixtures may have fewer options than Liga 1 or Champions League matches.

We stream live-dealer tables from professional studios: blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and poker variants. Each table is hosted by a human dealer, recorded from multiple camera angles, and broadcast in real time. You see the dealer and other players, and your actions appear instantly on the table. Tables accommodate various stakes—minimum and maximum limits are shown in the table info. Dealers conduct games in multiple languages. We maintain separate tables by limit level, so you can choose a game matching your comfort level.

We offer Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and dozens of other titles from reputable game studios. Each game has its own rules, pay table, and volatility. Minimum bet is typically our welcome offer per spin; maximum depends on the game. All games run at standard payout rates and are audited by third parties. Game history is logged in your account so you can review your play anytime. Slots are games of chance; there is no strategy that guarantees wins.

Yes. codm lists esports markets for Mobile Legends, Free Fire, and PUBG Mobile, including professional league matches and tournaments. Coverage includes regional competitions and international events. Market types include match winner, map winner, and player performance props. Odds update as fixtures approach. Esports betting works the same way as football: select your market, enter your stake, and submit. Results are finalized when the official event organizer declares a winner.

Bonuses, security, and account care

Bonus offers vary by campaign. When a promotion is active, we display full terms in the Promotions section of your codm account. Typical terms include a minimum deposit requirement, a play-through multiplier (e.g., you must stake the bonus amount a certain number of times before withdrawal), and eligible games or markets. Some bonuses apply only to slots; others apply to sportsbook or live-dealer tables. Always read the terms for the specific offer before claiming. Bonuses are subject to our account terms and jurisdiction restrictions.

Log in to codm and go to Account Settings. You can update your email, phone, and password. You can also temporarily disable logins (pause your account for a period you set) or request permanent closure. A paused account cannot be accessed for deposits, withdrawals, or gameplay during the pause period. You can reactivate a paused account anytime by contacting support. If you choose permanent closure, we explain the final withdrawal process and close your account once your balance is zero.

Our support team responds to emails and live-chat messages during business hours (Monday–Friday, 09:00–18:00). Weekend inquiries are queued and answered the following business day. Urgent account issues (suspected fraud, locked accounts, failed withdrawals) are prioritized. Include your username and a clear description of your issue. Response time depends on queue volume; typical first response is within a few hours during business hours. For account-specific questions, provide your registered email and recent transaction details.

No. Each person is permitted one codm account. We detect and close duplicate accounts. If you register multiple accounts using the same name, email, phone, or payment method, we may suspend all related accounts and void any balance. This is to prevent fraud and collusion. If you accidentally created a second account, contact support to close it before we take action.

We encrypt all data in transit (256-bit SSL) and at rest. Your password is hashed and never stored in plain text. Personal information (ID number, address, payment details) is shared only with necessary third parties such as payment processors and regulatory authorities. We do not sell personal data. Our privacy policy (linked on every page) details data handling, retention, and your rights. If you believe your data has been mishandled, contact us immediately with details.

codm is available only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's laws. If you are unsure, consult your local gambling regulator. Attempting to circumvent jurisdiction restrictions by using a VPN or false location may result in account closure and balance forfeiture. Services on codm are available only where applicable law permits.
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